We are happy to refund or exchange items within 14 days of purchase,
provided goods are returned unused and in a saleable condition, and with a valid receipt.
In the unlikely event that your product is lost or damaged in transit, please contact us within 48 hours of receipt and return the product to the address below.
Your statutory rights are not affected.
How to return your purchases
Please request your goods to be returned by contacting us through this website, or by emailing firstname.lastname@example.org.
Please pack returned goods with care and send them by Royal Mail Special Delivery or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt.
It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit.
An-Grianan, Forres, IV36 2RR, Moray, SCOTLAND, UK.
On receiving the parcel we will carefully check the returned goods.
If the goods are faulty or an incorrect item has been supplied or they have been damaged in transit to you,
we will replace the item or refund the cost, including postage, provided you have notified us
within the required time scale.
We are unable to offer exchanges or refunds on any product made to your specific requirements, such as personalised essence combinations.
Your right to cancel your order
We would appreciate it if you would notify us immediately if you decide to cancel your order.